Track Your Order

We understand that tracking your order is an important part of your shopping experience. Below, you will find a comprehensive guide to monitor your package's journey based on your selected shipping method and destination.

Tracking by Destination & Shipping Method

1. United States

• Sea Freight + FedEx/UPS:

  • Tracking Availability: Real-time tracking is activated once the shipment arrives in the U.S. and is transferred to FedEx/UPS. The ocean transit phase is not trackable.

  • How to Track: Use your tracking number on the FedEx or UPS website after it's activated.

• U.S. Warehouse Express:

  • Tracking Availability: Full, real-time tracking is available from dispatch.

  • How to Track: Use your tracking number on the FedEx or UPS website.

• Specialized Express Lines:

  • Tracking Availability: Complete door-to-door tracking is included.

  • How to Track: Use the tracking number provided by the specific carrier.

2. Australia

• Sea Freight + Local Express:

  • Tracking Availability: Tracking begins once the shipment arrives in Australia. The sea freight segment is not trackable.

  • How to Track: Use your tracking number on the local courier's website once activated.

• EMS Direct Mail:

  • Tracking Availability: Full tracking is available from dispatch.

  • How to Track: Use your tracking number on the EMS website or universal tracking platforms.

3. Other Countries

• Primary Carriers: EMS or China Post Air Mail.

• Tracking Availability: Comprehensive real-time tracking is provided.

• How to Track: Use your tracking number on the carrier's official website or universal tracking services.

Universal Tracking Guide

Step 1: Locate Your Tracking Number
You will receive a shipping confirmation email containing your unique tracking number after your order is dispatched.

Step 2: Use a Tracking Platform

• Universal Tracker (Recommended):
  For the best experience across multiple carriers, we recommend:
  👉 www.17track.net/en

• Carrier-Specific Websites:

  • EMS: www.ems.com.cn/english
    Tip: Enter tracking number > Slide right to the correct position > Press the Enter key  on keyboard
    

  • FedEx: www.fedex.com

  • UPS: www.ups.com

Step 3: Understand Tracking Status
Understanding the status updates can help you know your package's progress:

• Label Created: The shipping label has been prepared by us, but the package has not yet been scanned into the carrier's system.

• Accepted / Picked Up: The carrier has received the package from our warehouse.

• In Transit: Your package is on its way to the destination country.

• Arrived at Destination / Customs Clearance: The package is undergoing mandatory customs inspection in the destination country. This step may take several days.

• Out for Delivery: The package is on the delivery vehicle and will be delivered to your address that day.

• Delivered: The package has been successfully delivered. If you cannot locate it, please check with neighbors or your building's reception.

Important Notes

• Update Delays: Please allow 24-48 hours for tracking information to appear in the carrier's system after you receive your tracking number.

• No Movement? It is normal for tracking not to update for several days during international transit, especially during sea freight or flight transfers. Please allow up to 7 days of no activity before contacting us.

• Guarantee: We guarantee the authenticity of all tracking numbers provided.

• Need Help? If your tracking shows no updates for an extended period or displays an unexpected status, please contact us.

Contact Support: info@pangomusic.com

Thank you for choosing Guitar Kit Shop!