Shipping Information & Customer Support
GuitarKit.Shop | Official Support: info@pangomusic.com
1. Shipping to the United States
a. Sea Freight + FedEx/UPS
(Recommended for Most Orders)
Service Details:
In response to high tariffs and shipping costs associated with EMS—even after its anticipated resumption of service to the U.S. in October 2025—we now primarily utilize sea freight combined with last-mile delivery via FedEx or UPS.
Processing Time:
2–4 business days after order confirmation.
Total Lead Time:
30–40 calendar days from order confirmation to delivery.
Key Benefits:
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Door-to-door delivery included.
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All-inclusive pricing: no additional customs duties or fees upon delivery.
Tracking Note:
Real-time tracking is not available during the sea freight portion. Tracking information will be activated once the shipment arrives in the U.S. and is transferred to FedEx or UPS.
Shipping Fee:
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DIY Kits (Per Kit):
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Electric Guitar, Mandolin: US$25
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Double Neck or Bass Guitar: US$50
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Finished Instruments (Per Instrument):
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Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
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Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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b. U.S. Warehouse Express Shipping
Eligibility:
Applies only to products marked “In U.S. Warehouse” on the product page.
Processing Time:
1–2 business days after order confirmation.
Carriers:
FedEx or UPS.
Total Lead Time:
4–5 calendar days from order confirmation to delivery.
Benefits:
Fast door-to-door delivery with full tracking available from the time of dispatch.
Shipping Fee:
US$35
c. Specialized Express Lines
(For Items Not in U.S. Warehouse)
Processing Time:
2–4 business days after order confirmation.
Estimated Transit Times:
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6–9 business days
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9–12 business days
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12–18 business days
Shipping Fee:
Varies based on product type, weight, destination, and other factors. Please contact us for a detailed quote.
Note:
All specialized express options include complete tracking and door-to-door delivery. Additional charges apply. After placing your order, please contact our support team within 24 hours at info@pangomusic.com to confirm and purchase your chosen express shipping option.
2. Shipping to Australia
a. Sea Freight + Local Express
(For Items Over 1.05m in Length)
Regulatory Note:
Per Australia’s 2025 customs policies, shipments exceeding 1.05m in length may be detained or returned, with limited recovery options for returned items.
Processing Time:
2–4 business days after order confirmation.
Total Lead Time:
30–40 calendar days from order confirmation to delivery.
Benefits:
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Door-to-door delivery.
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Tax-inclusive: no extra customs fees upon arrival.
Tracking Note:
Real-time tracking is unavailable during sea freight; updates begin once the shipment enters Australia’s local courier network.
Shipping Fee:
-
DIY Kits (Per Kit):
-
Electric Guitar, Mandolin: US$25
-
Double Neck or Bass Guitar: US$50
-
-
Finished Instruments (Per Instrument):
-
Electric Guitar, Mandolin, Bouzouki, Banjo, Acoustic Guitar, Classical Guitar: US$25
-
Bass Guitar, Harp, Hawaiian Guitar, Octave Mandolin, Mandocello: US$25 or US$50
(Please confirm the applicable rate based on the specific model)
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b. EMS Direct Mail
(For Items Under 1.05m in Length)
Eligibility:
Items with a total length ≤ 1.05m.
Carrier:
EMS.
Processing Time:
2–4 business days after order confirmation.
Total Lead Time:
Standard EMS delivery timelines apply, typically 10–18 business days (varies by specific location).
Benefits:
Full tracking available from dispatch.
Shipping Fee:
Same pricing structure as Sea Freight + Local Express (see above).
3. Shipping to Other Countries (Outside U.S. & Australia)
Primary Carriers:
EMS or China Post Air Mail.
Processing Time:
2–4 business days after order confirmation.
Total Lead Time:
Approximately 15–25 business days from order processing.
Benefits:
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Fast, reliable air transportation.
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Full real-time tracking available throughout the delivery process.
Coverage:
Most countries and regions worldwide. Exceptions are rare; please contact our support team to confirm service for your specific location.
Shipping Fee:
Same pricing structure as U.S. and Australia options (see above).
4. Tracking Tools
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EMS Official: www.EMS.com.cn/english
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Step-by-Step Guide: GuitarKit.Shop Support Page
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Universal Tracker: www.17track.net/en
5. Packaging Standards: 4-Layer Protection System
To ensure your instrument arrives in perfect condition, every shipment is secured with our specialized 4-layer protection system:
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Inner Layer: Abrasion-resistant, shockproof foam bag.
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Middle Layer 1: Foam box sealed with heavy-duty yellow tape.
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Middle Layer 2: Thickened kraft paper wrapping.
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Outer Layer: Industrial-grade clear tape for final reinforcement.
6. Customer Support
Support Hours:
9:00 AM – 10:00 PM (Beijing Time)
We respond instantly during these hours. Responses outside this window may be delayed—thank you for your understanding.
Contact Us:
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Email: info@pangomusic.com
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Live Chat: Available on our homepage (GuitarKit.Shop)
Why Choose Us?
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Transparent tracking with multiple platform options
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Dedicated support team for urgent inquiries
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Flexible shipping solutions tailored to your region
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Safe shipping, guaranteed! 🚚✨
*Last Updated: 2025-02-25*