Shipping Information & Customer Support
GuitarKit.Shop | Official Support: info@pangomusic.com
For USA & Canada Customers
Courier Options:
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UPS/FedEx/DHL Express
Delivery Time: 10–15 business days (door-to-door)
Tracking Note: Updates may only appear once the package arrives in your country. -
EMS Standard Shipping
Delivery Time: 20–25 business days
Full tracking available at all stages.
December/January Notice: Delays may occur due to holiday volumes, but EMS remains reliable.
Tracking Tools:
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EMS Official: www.EMS.com.cn/english
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Step-by-Step Guide: GuitarKit.Shop Support Page
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Universal Tracker: www.17track.net/en
For European Customers
Recommended Carrier:
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EMS Standard Shipping
Delivery Time: 20–25 business days (no current delays reported) -
UPS/FedEx/DHL Express
For faster delivery, provide your VAT number (if available) during checkout.
Customer Support Hours
9:00 AM – 10:00 PM (Beijing Time)
We respond instantly during these hours. Responses outside this window may be delayed—thank you for your understanding.
Need Help?
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Email: info@pangomusic.com
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Live Chat: Available on our homepage (GuitarKit.Shop)
Why Choose Us?
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Transparent tracking with multiple platform options
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Dedicated support team for urgent inquiries
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Flexible shipping solutions tailored to your region
Safe shipping, guaranteed! 🚚✨
2022-02-25
